Terms and conditions

FiberCablesDirect Return Policy


Return Authorization numbers must be claimed within 30 days after purchase. If you are not completely satisfied with your purchase, FiberCablesDirect offers a 30 day right of return on most items subject to the terms and conditionsFiberCablesDirect Return Policy Return Authorization numbers must be claimed within 30 days after purchase. If you are not completely satisfied with your purchase, FiberCablesDirect offers a 30 day right of return on most items subject to the terms and conditions identified below. All returns on stock items except those that are defective are subject to a 20% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products. To obtain an RMA#, please e-mail customer service (returns@fibercablesdirect.com) and provide your orginal sales order number, date of purchase and dollar amount. Custom cables are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. In addition, we do not issue call tags for product returns. Returned product must be undamaged, and complete. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal. For FiberCablesDirect stock products, your right of return covers products that are opened or unopened, and items you are returning because of defects. We offer a lifetime guarantee for all of the products we manufacture to be free of defect in workmanship or components. Non-working products can be returned to us for repair or replacement at any time but we do not warrant them for mis-use, or for any consequential damages from their use. FiberCablesDirect reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued toward future purchases only. Potential Shipping Errors It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances. Limitation Of Liability. IN NO EVENT SHALL FIBERCABLESDIRECT (FCD), ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT FCD HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT FCD'S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY FIBERCABLESDIRECT SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT. identified below. 

  • All returns on stock items except those that are defective are subject to a 20% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products.
  • To obtain an RMA#, please e-mail customer service (returns@fibercablesdirect.com) and provide your orginal sales order number, date of purchase and dollar amount.
  • Custom cables are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages.  In addition, we do not issue call tags for product returns.
  • Returned product must be  undamaged, and complete. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.
  • For FiberCablesDirect stock products, your right of return covers products that are opened or unopened, and items you are returning because of defects. We offer a lifetime guarantee for all of the products we manufacture to be free of defect in workmanship or components. Non-working products can be returned to us for repair or replacement at any time but we do not warrant them for mis-use, or for any consequential damages from their use.
  • FiberCablesDirect reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued toward future purchases only.

    Potential Shipping Errors
  • It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances.

    Limitation Of Liability. 
  • IN NO EVENT SHALL FIBERCABLESDIRECT (FCD), ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT FCD HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT FCD'S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY FIBERCABLESDIRECT SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.

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