Thank you for choosing FiberCablesDirect as your trusted provider of fiber cables. We are committed to delivering high-quality products that meet and exceed your expectations. To demonstrate our confidence in the durability and performance of our fiber cables, we offer a comprehensive Lifetime Warranty.
Our Lifetime Warranty covers all defects in materials and workmanship for the entire lifespan of the fiber cable. This includes any manufacturing defects or failures that may arise during normal use. The warranty applies to the original purchaser and is non-transferable.
- 1. Free Replacement: In the event that your fiber cable experiences any covered defects, we will provide a free replacement cable of the same or comparable model.
- Hassle-Free Claim Process: We have designed our warranty claim process to be simple and efficient. Should you need to make a claim, our dedicated support team will guide you through the necessary steps.
- Technical Support: Our knowledgeable support team is available to assist you with any technical questions or concerns you may have regarding your fiber cable. We are committed to ensuring your satisfaction and providing timely assistance.
While our Lifetime Warranty offers extensive coverage, there are certain situations that are not covered:
- Damage due to misuse, neglect, or improper installation.
- Accidental damage, such as physical impact, cuts, or burns.
- Unauthorized modifications or repairs performed by anyone other than FiberCablesDirect authorized technicians.
- Damage caused by natural disasters, extreme environmental conditions, or acts of nature.
Please note that any alterations or modifications made to the fiber cable without prior authorization will void the warranty.
To initiate a warranty claim, please follow these steps:
- Contact our Customer Support: Reach out to our Customer Support team either through email or phone, providing your order details and a clear description of the issue you are experiencing.
- Evaluation and Resolution: Our support team will evaluate your claim and guide you through the next steps, which may include providing additional information, photographs, or returning the defective cable.
- Replacement: Once your claim is approved, we will promptly ship a replacement cable to you at no cost.
We value your satisfaction and stand behind the quality of our fiber cables with our Lifetime Warranty. Should you encounter any issues, please don't hesitate to contact us. We are here to support you and ensure your fiber cable performs flawlessly.
Thank you for choosing FiberCablesDirect. We appreciate your business and look forward to serving you for years to come.