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Terms and conditions
FiberCablesDirect Return Policy
Return Authorization (RMA) numbers must be requested within 30 days of purchase. If you are not fully satisfied with your purchase, FiberCablesDirect provides a 30-day return policy for most items, subject to the company's Return Policy terms and conditions. All returns on stock items, unless defective, are subject to a 20% restocking fee. Refunds for handling or freight charges will only be issued for defective products.
To obtain an RMA number, email customer service at returns@fibercablesdirect.com with your original sales order number, purchase date, and purchase amount. Please note that custom cables are non-cancelable and non-returnable. FiberCablesDirect guarantees that custom cables are free from defects in workmanship or materials, but does not guarantee their suitability for specific applications. However, if the customer has provided specifications, FiberCablesDirect guarantees that the cable will be constructed according to those specifications.
All return shipments must be prepaid, and FiberCablesDirect recommends insuring the package, as the customer assumes the risk for lost packages. FiberCablesDirect does not issue call tags for product returns. Returned items must be undamaged and complete, in resalable condition without non-removable labels or markings on the product or packaging. Additionally, the product must be returned with the original invoice or packing slip, and the necessary RMA paperwork should be included, preferably inside the return shipment. Products that do not meet these conditions may incur additional charges or may not be processed as returns. In such cases, FiberCablesDirect will contact the customer to discuss the disposition of the goods.
For FiberCablesDirect stock products, the right of return applies to both opened and unopened items, as well as items being returned due to defects. The company offers a lifetime warranty on all products it manufactures, guaranteeing them to be free of defects in workmanship or materials. Non-functional products can be returned for repair or replacement at any time, though this warranty does not cover misuse or consequential damages.
In some cases, FiberCablesDirect may authorize returns beyond the 30-day window, but if accepted, any credit issued will be applied toward future purchases only.
Regarding shipping errors, it is the customer's responsibility to confirm receipt of all items listed on the packing slip. Shipping discrepancies must be reported within five days. After this period, discrepancies will not be credited, regardless of the circumstances.
- All returns on stock items except those that are defective are subject to a 20% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products.
- To obtain an RMA#, please e-mail customer service (returns@fibercablesdirect.com) and provide your orginal sales order number, date of purchase and dollar amount.
- Custom cables are non-cancelable and non-returnable. All custom cables are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the cable matches the customer-provided specification. Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. In addition, we do not issue call tags for product returns.
- Returned product must be undamaged, and complete. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.
- For FiberCablesDirect stock products, your right of return covers products that are opened or unopened, and items you are returning because of defects. We offer a lifetime guarantee for all of the products we manufacture to be free of defect in workmanship or components. Non-working products can be returned to us for repair or replacement at any time but we do not warrant them for mis-use, or for any consequential damages from their use.
- FiberCablesDirect reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued toward future purchases only.
Potential Shipping Errors
It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances.
Limitation Of Liability
In no event shall FiberCablesDirect (FCD), its subsidiaries or affiliates, or their respective partners, officers, directors, employees, shareholders, representatives, or agents be liable for direct, special, incidental, consequential, punitive, or indirect damages (including, but not limited to, loss of data, use, or profits), regardless of how they are caused, whether due to breach of contract, negligence, or otherwise, and whether or not FCD has been advised of the possibility of such damages. You agree that FCD's maximum liability arising from any product sold by FiberCablesDirect shall not exceed the price of that product. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above may not apply to you to the extent that the law of such jurisdiction is applicable to this agreement.